TESTS

Internet  Speed Tests
Download = getting stuff from the internet. Downloading your emails, jokes, YouTube videos etc

Upload = When you are sending stuff TO the internet. SENDING emails, uploading photos to Costco for printing etc.  Both are important.

 

- Telus 8mb download speed test   This is a good, general download test.
   Click SAVE, Save the file to anywhere, Make sure that the “Close this Dialogue box” is NOT checked.
   When the file completes, read the TRANSFER RATE number in KB/Sec
  The number should be like:

Connection type:

Telus 1.5mb

Telus 2.5mb

Telus Enhanced 3.0

Telus Extreme 6.0

Speed

158 KB/Sec

263 KB/Sec

315 KB/Sec

630 KB/Sec

 

Connection type:

Shaw High Speed 5.0

Shaw Xtreme 10

Shaw Nitro 25

Speed

555  /Sec

 

 

 

- Nucleus SpeedTest
- Shaw Speed Test
- TestMy.net Download Smart speed test
- TestMy.net Upload Smart speed test
- Bandwidth Place Speed Test
- DSL Reports Speed Test
- SpeakEasy Speed Test

Write down or PRINT out your results for comparison. If you print the tests, the date will print at the bottom of the page. Write down the time also.

If your speed is slow, working through Tech Support (numbers below) if often a very challenging experience. First, they will have you shut down as below, then, if not solved, they generally will do their best to blame the rest on your equipment.

Telus will want to send you out a new “all in one” unit, such as a 2-Wire or a Siemens (after you sign up for another contract). Don’t go there. If you already have a Dlink or Linksys Router, have Telus send you a new “Thompson Speed Touch” modem ONLY. This is a blue box about the size of a cigarette pack. Make sure that the plan you are on is the new Telus plans: Enhanced (usually same $$) or Extreme (for more $$).

How to Resolve Internet Connection and/or Speed Issues
  AKA: Power Cycle your equipment

This is the no shortcut, full, best way to get things going. Completing these steps will often save the dreaded call to your Internet Service Provider (ISP).
You might as well do this now, because, when you call your ISP, they will have you do this first anyway.

You will shut down everything, unplug everything, wait 10 minutes, plug back in, and then re-start everything.
IN THIS ORDER:
1) COMPUTER: Shut down your computer: START button > Turn off Computer > Turn OFF
2) Once the computer has shut down, Unplug it (fat black power cable on the back of the computer), then hit the power button on the computer (when unplugged)
3) ROUTER: Unplug the power cable (usually small black wire) from your ROUTER. The lights will go out.
4) INTERNET MODEM: Unplug the power cable (usually small black wire) from your MODEM. The lights will go out.
5) IMPORTANT:  WAIT 10 MINUTES with everything unplugged.
6) INTERNET MODEM: Plug the power cable (usually small black wire) into your MODEM. The lights will start to flash as the modem regains the internet connection.
7) WAIT about 2 minutes for the internet modem to get and stabilize a connection.
8) ROUTER: Plug the power cable (usually small black wire) into your ROUTER. The lights will start flashing
9) WAIT about 2 minutes for the Router to get and stabilize a connection.
10) COMPUTER: plug in your computer and restart the computer.
11) WAIT about 6 minutes for the Computer to get up, all start up programs FULLY loaded, and stabilize a connection.
12) Retest the internet connection by using one of the above tests.

The reason you UNPLUG and WAIT, is that electronic equipment has CAPACITORS inside. These are little devices that store electricity.
If you do NOT unplug and WAIT, the capacitors do not fully discharge, and could keep enough power in the devices to VOID any positive results from the full re-boot. The Gremlins in your system will still be hiding in those capacitors.

Phone #”s

- Telus Residential ADSL 310-8324
   High speed, Internet Technical Support > Agent
- Telus Business ADSL 1-888-977-9898
- Shaw 403-750-6000
- Nucleus Main 403-209-0000,  Technical Support 403-509-4960


Internet Service Plans

 Telus Residential Plans
- Telus Business Plans
- Shaw Residential Plans
- Shaw Business Plans
- Nucleus Home Plans
- Nucleus Business Plans

SUMMARY:  As of August 1, 2009
   Lite” plans from ANY provider are NOT recommended.

Service

Price/Month

Download Speed (Up to)

Upload Speed (Up to)

IP’s

Telus Enhanced 3.0

$25.95 + (1yr contract)

3.0 Mbps

640 Kbps

2 dynamic

Telus Extreme 6.0

$30.95 + (1yr contract)

6.0 Mbps

1 Mbps

2 dynamic

Telus Office

$71.95

3.0 Mbps

1 Mbps

2 dynamic

Telus Server

$96.95

3.0 Mbps

1 Mbps

2 static

Telus Server Elite

$166.95

4.0 Mbps

1 Mbps

5 static

Shaw High Speed

$29.95 > $40.95

5 Mbps

512 Kbps

2 dynamic

Shaw Xtreme

$39.95 > $50.95

10 Mbps

1 Mbps

2 dynamic

Shaw Nitro

$93.00 > $101.95

25 Mbps

1 Mbps

2 dynamic

Shaw Entrepeneur

$49.95

5 Mbps > 10 Mbps

512 Kbps > 1 Mbps

2 dynamic

Shaw SOHO

$67.95

5 Mbps > 10 Mbps

512 Kbps > 1 Mbps

5 dynamic

Shaw Business

$165.95

5 Mbps > 10 Mbps

512 Kbps > 1 Mbps

1 static and/or 8 dynamic

Shaw Server Connect

$299.95

5 Mbps

2 Mbps

1 static and/or 7 dynamic

Nucleus Personal 3.0

$29.95

3.0 Mbps

640 Kbps

2 dynamic

Nucleus Personal 3.0 Plus

$34.95

3.0 Mbps

640 Kbps

2 dynamic

Nucleus Personal 6.0

$39.95

6.0 Mbps

1 Mbps

2 dynamic

Nucleus Business 3.0 Lite

$54.95

3.0 Mbps

640 Kbps

2 dynamic

Nucleus Business 3.0

$79.95

3.0 Mbps

1 Mbps

2 static

Nucleus Business 6.0

$159.95

6.0 Mbps

1 Mbps

2 static

Platinum Wireless

 

 

 

 

Xplornet Wireless

 

 

 

 

 

Online Virus Scans

-          Trend Micro House Call

Antivirus, Malware, Spyware, crapware removal software

-          AVG Free Edition Virus Software   (AVG Anti-Virus Free Edition is only available for single computer use for home and non commercial use.)

-          Malware Bytes – Clean up software

-          Spybot Search & Destroy – Clean up software

-          Ad-Aware  – Clean up software

 

Download tests from my Server

-          8 Meg

-          20 Meg

-          50 Meg